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Give us as much information as possible, when did the issue start, is it reproducible on other projects or computers, is the project teamwork or solo, etc. More information you can provide helps our support team resolve your tickets faster.
***Please note, General workflow inquiries get a lower priority than technical tickets. In fairness to all customers, we prioritise cases where it is impossible to continue work due to a licence issue, BIMcloud issue, or software fault resulting in data loss.***